Arun Plastro Moulders Ind Pvt (Ltd)

Delivering reliable passenger services to India’s second busiest airport

The Business Challenge

Expand passenger handling capacity by launching a new airport terminal.

The Solution

Unisys conducted Master Integration Testing services to verify that all systems implemented in the new terminal (Terminal 3 building) operate in a seamless manner; testing of 21 systems across 3 vendors and 3 airlines.

Results and Benefits

Increased capacity to manage 30+ million international passengers annually by ensuring that IT systems supported the operations effectively and reliably.

  • Increased customer use of online payments to 3.2 million monthly transactions
  • Improved customer experience through convenience in making payments
  • Reduced branch operations costs with more transactions being conducted through digital channels
  • Improved services and cash collection for merchants and government institutions
The underlying IT systems in an airport facilitate passenger traffic, coordinate flights, allocate resources such as gates and baggage belts, support government agency requirements for immigration and customs, and provide up to date information to run the business of the airport. These are all critical components of airport operations. We chose Unisys to test our systems based on its track record in other successful airport projects globally.”

Kamaruzaman B Shaari

General Manager – Project IT
Mumbai International Airport

CLIENT SAY

2016 was the first year Americans spent more at eating and drinking establishments than food in the home. That’s great news for restaurants and QSR brands like SONIC.

But the stomach wars are heating up! Food ordering platforms, new ways to order and a crop of fast-casual competition are all changing the food landscape quickly.

SONIC is a drive-in, fast-food restaurant chain with 3,500+ locations in over 45 American states. For more than 60 years, SONIC has delivered unique guest experiences centered around a menu of made-to-order American classics and fun, speedy and personalized service from SONIC’s signature Carhops.

  • While SONIC’s guest experience is tied to American nostalgia, they’re always looking for new ways to modernize. Just as customers are changing, technology has opened up new possibilities in how customers can order, pay and connect with SONIC. SONIC wanted to use technology to drive a more interactive, personalized experience for their customers. Wrapping technology into the SONIC experience is a critical part of the organization’s strategic vision. They developed an Integrated Customer Engagement (ICE) initiative to increase interaction and personalization with technology throughout their customer experience.

A platform designed for flexibility and growth

However, there was a challenge. SONIC’s existing digital infrastructure could not support this strategic vision. They needed to create a rebuild of their foundation to move faster and adapt quickly. SONIC chose ThoughtWorks to design and implement an enterprise digital platform that allows them to experiment, add innovative new services quickly and evolve as fast as their customers. ThoughtWorks brought a team, methodology, experience, and technical know-how to quickly ramp up the initiative, helping the SONIC team establish new cultural norms while architecting the solution. We started by redefining their entire tech stack and implementing a digital platform. The new platform adopts an API first strategy to expose existing business capabilities to different stakeholders, allowing them to be nimble by pulling in the best of breed applications, APIs, databases and messaging. For example, marketing can use it to create better dashboards and personalized offers and the payments team can build on top to develop innovative solutions like ordering ahead via voice.

Client Story

Client

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Brisket meatball turkey short loin boudin leberkas meatloaf chuck andouille pork loin pastrami spare ribs pancetta rump. Frankfurter corned beef beef tenderloin short loin meatloaf swine ground round venison.

Bacon ipsum dolor sit amet beef venison beef ribs kielbasa. Sausage pig leberkas, t-bone sirloin shoulder bresaola. Frankfurter rump porchetta ham. Pork belly prosciutto brisket meatloaf short ribs.

Brisket meatball turkey short loin boudin leberkas meatloaf chuck andouille pork loin pastrami spare ribs pancetta rump. Frankfurter corned beef beef tenderloin short loin meatloaf swine ground round venison.

Bacon ipsum dolor sit amet beef venison beef ribs kielbasa. Sausage pig leberkas, t-bone sirloin shoulder bresaola. Frankfurter rump porchetta ham. Pork belly prosciutto brisket meatloaf short ribs.

Brisket meatball turkey short loin boudin leberkas meatloaf chuck andouille pork loin pastrami spare ribs pancetta rump. Frankfurter corned beef beef tenderloin short loin meatloaf swine ground round venison.

Bacon ipsum dolor sit amet beef venison beef ribs kielbasa. Sausage pig leberkas, t-bone sirloin shoulder bresaola. Frankfurter rump porchetta ham. Pork belly prosciutto brisket meatloaf short ribs.

Brisket meatball turkey short loin boudin leberkas meatloaf chuck andouille pork loin pastrami spare ribs pancetta rump. Frankfurter corned beef beef tenderloin short loin meatloaf swine ground round venison.

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